First, always ask for the order and second, when the customer says yes, stop talking.
Michael Bloomberg, mayor of NYC
Look for an out-of-your-intellectual-comfort-zone experience
Gen. David Petraeus quoting Maj. Gen. Jack Galvin
Don't spend your time on things you can't control. Instead, spend your time thinking about what you can.
Benjamin Selekman, quoted by Thomas Murphy, former CEO, Capital Cities/ABC
In order to do something well, you have to keep practicing and preparing.
Eddie Lampert - CEO ESL Investments & Sears Holding, quoting his dad
Whatever anybody says or does, assume positive intent.... When you assume negative intent, you're angry.
Indra Nooyi - CEO, Pepsico
Be grateful. It's something that I learned by getting the stuffing knocked out of me a couple of times. A phrase I love says, "A grateful heart a garden is."
Felicity Huffman
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